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Customer Story Building a Future-Ready Data Platform for the City of North Las Vegas From Data Silos to Citywide Intelligence

Managed Unified Operations

Unified Operations Platform

Arctiq's Unified Operations Platform is a fixed catalog you compose per engagement — buy the always-on core, then opt in to the managed modules that match your estate.
24×7×365

Unified SOC + NOC

~90%

Alert noise cut

~1 hr

Target MTTR

Managed Unified Operations

Buy the platform.
Opt in to the modules.

One unified operations core. Modules you turn on as you need them — tightly integrated to a shared set of outcomes, not seven products bolted together.

step 1

Start at the core

Every engagement runs through the Unified Operations platform — 24×7 SOC/NOC, ServiceIQ delivery, AI-driven correlation, and a dedicated customer success team.

step 2

Opt in to modules

Light up the families that match your estate. Most customers start with two to four; the rest are there when you need them.

step 2

Compose, don't re-platform

Add modules over time. Shared telemetry and tooling mean each new module slots in — no rip-and-replace.

WHAT YOU GET FOR JOINING THE ECOSYSTEM

The difference between a vendor and a partner.

Every module runs through the same operational fabric. That's why the modules feel like one product instead of seven.

Operations

24×7×365 Unified SOC + NOC

Security analysts and infrastructure engineers in the same operations centers, not two siloed desks. Tiered engineering support around the clock across North America.
Methodology

ServiceIQ Delivery Framework

InsightIQ · DesignIQ · BuildIQ · EnableIQ · OptimizeIQ — the same lifecycle every engagement runs, mapped to ITIL v4.
Intelligence

Unified Operations Platform

Operational alerts and security signals converge; AI-driven correlation cuts noise by ~90%.
Accountability

Dedicated Customer Success

A named team overseeing your business outcome, not SLA checkboxes. LogicMonitor observability plus a transparent customer portal, so you always know where you stand.

"An integration bridge, not a help desk."

When something crosses module boundaries — and it always does — one team owns it through to resolution. No tickets bouncing between vendors.

 
Unified Ops-Integration bridge-2

The portfolio · pick your blocks

The Managed Services Portfolio

This is the mix-and-match. Every tile below is a service block you can compose into scope. Pick the blocks under each category that match your estate — the catalog stays fixed, your composition doesn't.

Run & protect the estate

Hybrid Cloud Infrastructure
Managed Infrastructure

Compute, storage & platform ops across hybrid cloud.

Infrastructure Monitoring

24×7×365 compute, storage & platform monitoring.

Managed Endpoint

Device management, patching & EDR-ready endpoint ops.

Data Protection & DR

Backup, replication & recovery orchestration.

Windows/Linux Server Management & Monitoring

OS patching, performance tuning & 24×7×365 uptime monitoring.

Keep it connected

Networking & Connected Experiences
Managed Networking

SD-WAN, LAN/WLAN & zero-trust segmentation.

Network Monitoring

24×7×365 network & connectivity monitoring.

Carrier Services

Circuit procurement & carrier lifecycle management.

Detect, defend, advise

Cybersecurity Managed Services
Managed Security Operations

MDR · XDR · SIEM · EDR — threat detection & response.

Security Engineering

SIEM, platform & AI agents unified to security outcomes.

Threat Hunting / Intelligence

Proactive hunting, threat profiles & FINTEL reports.

Cyber Risk

Continuous scanning, prioritization & remediation.

Strategic Security

Advisory, roadmap & program guidance for your security posture.

Managed Cloud Security

CSPM, workload protection & misconfiguration remediation across cloud platforms.

Offensive Attack Simulation

Pen testing, red team exercises & adversary emulation.

Security Awareness Training

Phishing simulation, employee training & risk-reduction programs.

Outcomes, packaged

Cross-Category Bundles

Managed Cyber Resilience

Protection + confident recovery as one managed outcome.

Managed SmartOps

Strategic security & operations, composed to your estate.

Core Capabilities

01

Full-Stack Observability:

End-to-end visibility from mainframe to microservices to mobile with all telemetry (metrics, logs, traces, events) in context.

02

Davis® AI:

Advanced root cause analysis, anomaly detection, and remediation guidance at scale.

03

Out-of-the-Box Alert Coverage & Davis® AI:

Detects issues others miss by combining broad default alert coverage with causal AI to uncover problems before users notice.

04

Grail™ + DQL:

High-speed, schema-on-read querying of logs, events, business, and security data.

05

Application Security:

Real-time vulnerability detection, exploit prevention, and Kubernetes Security Posture Management (KSPM).

06

Custom Workflows:

Build tailored automation and platform extensions for unique business requirements.

07

Open Standards & Integrations:

Built-in support for OpenTelemetry, OpenSLO, and 750+ supported technologies.

08

Auto-Discovery & Auto-Instrumentation:

OneAgent® detects, instruments, and baselines every component automatically.

09

Auto-Baselining & Continuous Updates:

Learns “normal” behavior, adapts dynamically, and updates agents automatically to minimize maintenance.

10

Real-User & Synthetic Monitoring:

Advanced digital experience monitoring across web, mobile, and API layers.

11

Cloud-Native & Kubernetes Insights:

Real-time observability for microservices, serverless workloads, and container platforms.

Ready to compose your platform?

Book a working session with our Managed Services team. We'll map this catalog against your estate and scope the modules that matter first — one core, one team, one price.

Book a free consultation
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Customer Story Building a Future-Ready Data Platform for the City of North Las Vegas From Data Silos to Citywide Intelligence