Arctiq’s ServiceIQ Methodology is more than just a service delivery framework—it’s a comprehensive strategy that integrates best practices, deep technical expertise, and a customer-centric approach.
By covering every aspect of the IT lifecycle, from initial assessment to ongoing management, Arctiq ensures that clients achieve their technology goals efficiently and effectively. The methodology’s flexible and iterative nature allows for continuous improvement, making it a perfect fit for organizations navigating the complexities of modern IT landscapes. Whether you are modernizing your infrastructure, optimizing security, or migrating to the cloud, ServiceIQ is designed to guide your journey every step of the way.
Arctiq’s InsightIQ Assessments provide a thorough evaluation of your IT environment, identifying gaps, risks, and opportunities for improvement. By offering actionable insights, we help optimize performance, security, and compliance across various technology areas, from network and infrastructure to cloud and security assessments.
Vulnerability Assessments & Penetration Tests:
Identify and prioritize vulnerabilities across your IT environment.
Wireless Assessment & Site Surveys:
Evaluate and optimize your wireless deployments with both predictive and active surveys.
Firewall Best Practices Assessment:
Ensure firewall policies are optimized for traffic patterns, compliance, and security.
VDI & Hypervisor Assessments:
Improve your virtualization strategy by evaluating platform performance and scalability.
With a clear understanding of the current state, Arctiq’s DesignIQ Services define the future. This phase involves designing a robust and scalable architecture that serves as the foundation for the technology environment. Arctiq’s experts develop detailed blueprints that outline the optimal configuration of technologies, ensuring the solutions are ready to meet both current and future demands.
Security Architecture & Design:
Design robust systems for SIEM, SOAR, and identity management that integrate seamlessly into your existing environment.
Cloud Architecture:
Build cloud-native architectures that support scalable workloads, multi-cloud strategies, and hybrid environments.
Infrastructure Design:
Plan and design wired, wireless, and data center infrastructures that enhance performance, scalability, and security.
Platform Engineering:
Architect modern platforms for CI/CD pipelines, containerization, and DevOps integration.
The BuildIQ phase is where your IT vision becomes a reality. Our teams work closely with you to implement the architectural designs with precision, ensuring minimal disruption to your operations. This phase covers everything from system configuration to integration with existing environments, ensuring a smooth transition to the new state.
SIEM & SOAR Deployment:
Implement security systems that allow for real-time threat detection, response automation, and compliance management.
Cloud Infrastructure Deployment:
Deploy cloud environments optimized for scalability, performance, and resilience.
VDI & Endpoint Management:
Centralize virtual desktop infrastructure management and optimize endpoint compliance.
Platform Engineering Implementation:
Implement containerization platforms, observability systems, and automation frameworks that drive innovation.
ShiftIQ handles the complexities of migrating systems, platforms, or data to new environments. Whether it’s migrating VMs to a new hypervisor, shifting security logging to a modern event manager, or pivoting work to an improved pipeline, this phase ensures that transitions are executed with precision, minimizing downtime and ensuring data integrity.
Cloud and Workload Migrations:
Migrate workloads to cloud-native platforms, leveraging Kubernetes and container orchestration for better performance and flexibility.
SIEM Migration:
Upgrade your legacy security systems to modern platforms like Google SecOps, Splunk or Sentinel, ensuring improved threat detection.
Active Directory Migrations:
Transition your identity systems to new domains or forests, maintaining security and minimizing downtime.
Data Center Migrations:
Relocate data centers with comprehensive business continuity planning to avoid disruptions.
Successful technology adoption requires more than just deployment. EnableIQ focuses on empowering clients through comprehensive training and adoption services. Arctiq provides hands-on training, knowledge transfer, and best practices to ensure that teams are fully equipped to leverage new solutions effectively.
Security Awareness Training:
Educate staff on best practices for cybersecurity, ensuring that all users are aware of potential threats and know how to protect organizational assets.
Technical Knowledge Transfer:
Provide hands-on guidance for teams to manage new software, cloud, and infrastructure solutions.
Advanced Platform Training:
Equip developers and administrators with the skills to manage modern AppSec suites, DevOps tools, and automation platforms.
User Adoption:
Ensure seamless user transitions to new collaboration tools like Microsoft 365, enhancing productivity and workflow.
The OptimizeIQ phase is dedicated to enhancing and fine-tuning systems post-deployment. Arctiq’s experts tune, patch and optimize environments to improve performance, security, and efficiency. This ensures that the solutions remain aligned with evolving business needs and deliver maximum value over time.
Cloud Cost Optimization:
Fine-tune cloud resources to reduce costs while improving performance.
System Performance Tuning:
Enhance performance across SIEM systems, virtual desktops, and unified communications platforms.
Infrastructure Optimization:
Improve scalability, reliability, and efficiency across networks and data centers.
Security Optimization:
Enhance identity management, endpoint protection, and compliance with evolving security requirements.
ManagedIQ provides ongoing management and support, ensuring systems are continuously maintained, monitored, and optimized. From proactive monitoring to regular maintenance and upgrades, Arctiq’s managed services keep technology environments running smoothly and securely, so organizations can stay focused on their core operations.
Security Operations Center (SOC):
Arctiq’s three North American SOCs provide 24/7 monitoring and management of your security infrastructure.
Continuous monitoring and response to endpoint threats, detecting and neutralizing malicious activity.
Proactive identification and mitigation of vulnerabilities across your environment.
Network Operations Center (NOC):
24/7 network monitoring and management to ensure high performance and reliability.
Unified Communications as a Service (UCaaS):
Manage and optimize communication systems to enhance collaboration and scalability.
