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Managed IQ > SmartOps

Managed SmartOps

Comprehensive Operations Management, Simplified

Your team shouldn't have to think about which monitoring team handles which alert. Managed SmartOps bundles proactive monitoring, operational management, and expert support across your full environment into a single engagement. You get complete coverage without the overhead of managing multiple service relationships.

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AVAILABLE IN TWO CONFIGURATIONS TO MATCH YOUR ENVIRONMENT:

Managed SmartOps: User

Covers your endpoint and user environment, including desktop management, endpoint monitoring, patch management, and user-side operational support. One team, one engagement, complete user stack coverage.

Managed SmartOps: Infrastructure

Covers your server, data center, and hybrid infrastructure environment, including infrastructure monitoring, configuration management, patching, and backup operations. Everything your infrastructure team needs to hand off, in one place.

Capabilities include:

Proactive monitoring and alert management across the full stack
Configuration management and operational changes
Patch management and lifecycle maintenance
Performance monitoring and health reporting
Single point of accountability for operational outcomes

Bundled Managed Services

Complete Outcomes Across Infrastructure, Operations, and Security

Most organizations don't need a different team for every layer of their environment. They need outcomes. Arctiq's bundled managed service offerings bring infrastructure operations, user environment management, and security capabilities together into single, integrated engagements so you get complete coverage without the complexity of managing multiple service relationships.

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Expert delivery capability across North America