The Company
This Arctiq customer is a global organization specializing in clinical research, technology solutions, and advanced analytics. It leads the life sciences industry worldwide.
By the Numbers
• +12,000 Active Jira Software Users
• +5,500 Projects
• +4.8 M Issues
• +12,800 Active Confluence Users
• +2,800 Spaces
• +300 Jira Service Management Agents
The Challenge
This global life sciences leader began with one engagement with Arctiq for an Atlassian consolidation. The results of the first two engagements were the successful migration of their environments and the expansion of their Atlassian footprint by wider adoption across their organization. Arctiq certified trainers delivered Atlassian training courses to Jira Administrators and their internal Atlassian champions.
The following engagement was to help expand the adoption of Atlassian solutions by different business units. While much of the organization was already operating with an Atlassian solution, there was an opportunity for greater global acceptance and participation. Arctiq needed to solidify adoption from staff, customer stakeholders, and the delivery team to meet the goal. The Arctiq delivery team assessed the usage, trained stakeholders, assisted in defining the business requirements, and delivered the solution using the best practices described by Atlassian and Axelos.
Our Solution
The team determined that solid project management, customer collaboration, and organizational training were necessary to meet the goal.
Arctiq appointed a dedicated project manager and PMO Manager for customer buy-in. They worked closely with the customer stakeholders and delivery team, ensuring the correct amount of communication reached the customer. Project managers use a dedicated Confluence space to capture and make available to customers all meeting notes and a burndown of hours against the deliverables tracked in the corresponding Arctiq Jira project.
As for stakeholders, Arctiq Atlassian authorized trainers delivered critical training before gathering requirements. The training allowed the key stakeholders to familiarize themselves with the Atlassian products and understand the engagement's goals, promoting a holistic approach instead of a more siloed perspective.
Results
With the support of an Arctiq project manager, the life sciences organization's customers received clear communication and transparency, allowing the global organization to collaborate and pivot as needed during engagement effectively. As for the training, key stakeholders approached the new solution with a holistic mindset, fully understanding and communicating their excitement for the benefits of the Atlassian solution. Arctiq Services team had successfully implemented the customer's business practices in a thoughtful, scalable fashion. Due to its undeniable success, leading Atlassian training for key stakeholders has become the foundation of Arctiq's successful Atlassian solution adoption engagements.
"The Arctiq Professional Services team's attention to detail and dedication to our customers was incredible. We could not be more pleased." – Atlassian Lead at a Global Life Sciences Organization
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