Leading Insurance Provider Migrates 22-Year-Old Environment to Jira Cloud with Arctiq

The Company

This global property and casualty insurer is well known, with over 45 thousand estimated employees worldwide. Over the past 100 years as a company, this insurer has been committed to helping people preserve and protect what they earn, build, own, and cherish. Their excellence and reputation have helped them reach the top 10 list of world property and casualty insurers.

By the Numbers

• 22-Year-Old Jira Environment
• 14 Upgrades Over Two Decades
• 20,000 Jira Users
• 8,501 Jira Service Management Agents
• 25,000 Confluence Users

The Challenge

Arctiq and the national insurance provider faced a challenge. They needed to create a migration plan and documentation of on-prem instances for an Atlassian Jira environment that was 22 years old and had undergone 14 upgrades. Compounding the complexity were the 8,501 agents and 25,000 general users who interacted with the system daily. This massive amount of data had to be thoroughly combed through and migrated seamlessly into the new data center.

Our Solution

Arctiq took the challenge in stride. In the spring of 2022, the project team started pulling data and conducting work sessions to begin a two-month-long assessment, crafting a unique cloud migration plan and documentation system for on-prem instances. As a trusted partner, Arctiq assessed, planned, and migrated the complex environment to Jira Cloud by that very summer. Arctiq thoroughly vetted the transition with three challenging test passes, concluding with the provider fully migrating, followed by final clean-up efforts and assessments.

Results