Strengthening Cybersecurity and Threat Response for a Utilities Organization

A utilities organization was approaching a renewal for its Managed Defense and Incident Response Retainer services. While these services had been critical in strengthening their cybersecurity posture, the organization was concerned about rising costs and was considering exploring alternative providers.

The Challenge

The client needed a solution that would maintain strong cybersecurity coverage while managing costs. Their key considerations included:

• Continuity of Managed Defense and Incident Response support

• Access to expert cybersecurity guidance without overextending the budget

• Confidence in the credibility and reputation of the service provider

• Strengthening their cybersecurity posture through modernization of key controls, specifically Security Information and Event Management (SIEM), Security Orchestration, Automation, and Response (SOAR), and Network Detection and Response (NDR)
  
  

The Solution

Arctiq worked closely with the client to design a tailored approach combining:

• A Mandiant Managed Defense and Incident Response Retainer, ensuring ongoing access to expert guidance

• An Arctiq Flexible Services Retainer, providing adaptable support across their cybersecurity needs

• SIEM/SOAR and NDR modernization, implemented with Google SecOps and Corelight to strengthen threat detection and response capabilities

The engagement’s success was driven by trusted relationships and strategic alignment. Arctiq’s advisory-led approach and familiarity with the client’s environment helped establish confidence in the proposed solution, while its strong partnership with Google enabled a compelling alternative to the incumbent provider.

This approach allowed the client to maintain robust security coverage while optimizing costs, without requiring changes to their existing EDR solution (Microsoft Defender).

Outcomes & Win Highlights

The implementation of modernized SIEM/SOAR and NDR capabilities strengthened the client’s core security controls. By leveraging integrated detection and response workflows, the client improved threat visibility and streamlined incident response processes, enhancing overall protection against evolving cyber threats.