A major public sector organization required a secure, reliable, and fully managed security information and event management (SIEM) solution. The organization faced growing demands for operational visibility, threat detection, and compliance—all while meeting U.S. residency requirements for infrastructure and support. Arctiq was selected to architect and deliver the solution, combining its deep Splunk expertise with a partner-led delivery model to ensure full regulatory alignment and seamless execution.
The Challenge:
The client’s security environment was highly complex, with several mission-critical requirements:
- A fully managed Splunk instance hosted and operated within the U.S. with committed Splunk expertise available for support and optimization
- 24x7x365 monitoring and rapid response capabilities for over 500 security incidents daily
- Over 850 Advanced Service Hours per month for tuning, development, and threat hunting
- Seamless integration across CrowdStrike, Microsoft Security Portal, and Abnormal Security
- A trusted partner capable of coordinating delivery across multiple stakeholders
- A long-term value-driven agreement that balanced operational needs with budget planning
The Solution:
Arctiq led the delivery of a turnkey Managed Splunk Service, ensuring alignment across people, platforms, and partners.
Key Elements of the Solution:
Arctiq’s Managed Security Services:
Delivered through Arctiq’s US-based Security Operations Center (SOC) and a certified U.S.-based managed security partner, the service includes:
- 24/7 threat monitoring, triage, and incident escalation
- Dedicated support engineers and SOC analysts
- Proactive threat hunting and alert tuning
- Metrics, dashboards, and executive reporting
Splunk-Certified Expertise:
Arctiq’s team of certified Splunk architects and consultants designed and operationalized a secure, scalable Splunk instance tailored to the client’s detection and response needs. Arctiq provided:
- Custom correlation searches and security use cases
- Efficient parsing of logs across multiple data sources
- Integration of threat intel feeds and enrichment logic
- Continuous optimization of performance, storage, and alert fidelity
Integration with Adjacent Technologies:
Arctiq’s expertise goes beyond Splunk. The team brought deep experience across the full security stack to ensure successful integration and operationalization of:
- CrowdStrike (EDR visibility and threat telemetry)
- Microsoft 365 Defender / Sentinel (portal integration, identity protection)
- Abnormal Security (advanced email threat detection)
- Cloud platforms and identity solutions, ensuring secure ingestion and contextual correlation
This cross-platform expertise allowed the client to unify insights and streamline incident response workflows.
Strategic Engagement and Financial Modeling:
Arctiq engaged with the client’s CISO and security leadership to build a long-term roadmap. A detailed financial value statement outlined the operational benefits and cost efficiencies of a five-year managed services agreement, helping secure internal buy-in and procurement approval.
Outcomes:
The client is now fully supported with an enterprise-grade Managed Splunk environment that is:
- Compliant with residency and security requirements
- Tuned for real-time threat detection and integrated across the broader security ecosystem
- Backed by a dedicated team of engineers, architects, and SOC analysts
- Governed through transparent reporting, KPIs, and service-level metrics
- Positioned to grow and adapt with evolving threat landscapes and organizational needs
