Driving Business Intelligence with Executive Insights for a Financial Institution

The Challenge

A financial institution faced challenges gaining clear visibility into transaction health. Without real-time insight into transaction bottlenecks, identifying issues and optimizing performance was difficult. Additionally, technical telemetry data was not easily translated into executive-level views of business health, limiting its usefulness for decision-makers.

The Solution

Arctiq worked closely with key stakeholders to align technical observability with business priorities. The solution focused on executive-level visibility and scalable automation, built on three core components:

• Metric Definition & SLOs: Arctiq identified transaction types and established Service Level Objectives (SLOs) within Dynatrace to consistently track transaction health.
  
  
• Automated Infrastructure-as-Code: HashiCorp Terraform was used to automate the deployment and management of Dynatrace configurations, ensuring consistency and enabling scalable expansion.
  
  
• Modular Design: Reusable custom modules allow new SLOs and logic updates to be added as business requirements evolve.
  
  

Outcomes

The implementation improved how the organization monitors and understands transaction health:

• Improved Visibility: Executive-level dashboards provide a clear view of transaction health, helping eliminate previous blind spots.
  
  
• Operational Efficiency: Existing telemetry data is leveraged to support operational efficiency without introducing unnecessary technical complexity.
  
  
• Scalable Foundation: The automated, modular approach enables future expansion with minimal manual effort.