The Challenge
A retail organization had previously maintained all security responsibilities in-house but encountered challenges scaling and achieving a proactive security posture with their lean security operations team. Following the appointment of a new CIO, their primary strategic goal became establishing a proactive security posture through strategic outsourcing of key security functions, including 24/7 monitoring and investigation. They urgently needed a solution to gain a centralized view of threats and enable a coordinated response across their entire attack surface, all while maximizing the value of their existing investments in CrowdStrike Falcon and Cloudflare.
The Solution
Arctiq provided a comprehensive, long-term engagement centered on 24x7x365 SOC and MXDR Managed Services.
Key components of the solution included:
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Centralized Log Aggregation, Alerting and Automation, Powered by Google SecOps Enterprise: This foundation provided an Enterprise SIEM and SOAR (Security Orchestration, Automation, and Response) solution with 18TB annual data capacity, ensuring threat visibility and automated response, deployed and tuned by Arctiq’s certified experts.
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Cloudflare Managed Services: Following an initial engagement to implement Cloudflare application services across the client’s public-facing web presence, Arctiq ensured the client’s investment in Cloudflare was fully optimized for the client’s critical public-facing e-commerce footprint and tightly integrated with Arctiq's broader managed service offering. This included rate limiting, bot management, web application firewalling, and content delivery network feature enablement to not only improve security posture but also the performance of their e-commerce footprint during periods where performance had previously suffered from spikes in customer traffic, improving customer experience and boosting revenue.
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Swift Incident Response: When a major cyber incident occurred, Arctiq swiftly engaged Google Mandiant to manage the situation, ensuring an expert, coordinated response, and clear line of sight to business impact and remediation requirements.
Outcomes
By partnering with Arctiq to manage and integrate their security operations, the client successfully achieved their core objectives while retaining strategic security responsibilities in-house.
The key results were:
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Established Proactive Security Posture: The client shifted from reactive monitoring to proactive threat management.
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Maximized Efficiency: Existing investments in CrowdStrike Falcon and Cloudflare were fully leveraged, eliminating unnecessary capital expenditure.
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Centralized Visibility and Coordinated Response: Arctiq's Google SecOps-powered MXDR service provided a unified view of threats across the entire attack surface, strengthening overall protection and enabling efficient, coordinated incident management.
