A global law firm required a reliable, high-performance endpoint security solution with advanced Managed Detection and Response (MDR) capabilities and a robust Incident Response (IR) strategy. Dissatisfied with their previous provider and inadequate support, the firm sought a trusted partner capable of delivering technical excellence, seamless implementation, and predictable costs. Arctiq was selected to architect and deliver a comprehensive solution, leveraging its strategic partnership with Palo Alto Networks to meet the client's complex security transformation goals.
The Challenge:
The client needed to replace their existing solution and bolster their defenses, facing several critical requirements:
- Replace an underperforming hosted endpoint security solution with a superior alternative.
- Implement enhanced Managed Detection and Response (MDR) for proactive threat management.
- Establish a formal Incident Response (IR) retainer for rapid expert support during security events.
- Gain advanced threat visibility, detection, response, and forensics capabilities across all endpoints.
- Ensure 24/7/365 monitoring and response by security experts.
- Partner with a provider demonstrating technical excellence and ensuring a smooth transition.
- Achieve cost predictability and financial flexibility for a long-term security investment.
The Solution:
Arctiq designed and delivered a comprehensive, managed security solution centered around the Palo Alto Networks platform, addressing the client's immediate needs and long-term strategy.
Key Elements of the Solution:
Advanced Endpoint Security & Visibility (Palo Alto Cortex XDR):
- Deployed Palo Alto Cortex XDR Pro, including Host Insights and Annual Forensics add-ons.
- Provided deep visibility, AI-driven detection, and rapid response capabilities across the firm's entire endpoint estate.
- Leveraged Palo Alto Networks QuickStart Professional Services, facilitated by Arctiq, to accelerate deployment and empower the client's internal team alongside the managed services.
Managed Detection & Response (Palo Alto Unit 42 MDR):
- Implemented Palo Alto Unit 42 MDR services for continuous 24/7/365 expert monitoring, analysis, and response to threats detected by Cortex XDR.
- Ensured threats were rapidly identified and contained by seasoned security professionals.
Incident Response Readiness (Palo Alto Unit 42 IR):
- Established a Palo Alto Unit 42 Incident Response Retainer.
- Provided the firm with guaranteed access to elite incident responders for proactive readiness and immediate support during critical security incidents.
Strategic Partnership & Financial Flexibility:
- Arctiq utilized its deep expertise and trusted partnership with Palo Alto Networks to architect the optimal solution, ensuring value and fit.
- Structured the engagement using Palo Alto Financial Services (PAN FS) to provide the client with predictable costs and financial flexibility over the contract term.
- Managed the procurement process, simplifying acquisition for the client.
Outcomes:
The global law firm now benefits from a state-of-the-art, fully managed security ecosystem that is:
- Powered by an AI-driven platform replacing their inadequate legacy solution.
- Delivering enhanced threat detection, accelerated response, and comprehensive endpoint visibility.
- Supported by 24/7/365 expert monitoring and management through Unit 42 MDR.
- Prepared for crises with guaranteed access to expert incident response via the Unit 42 IR Retainer.
- Financially predictable, allowing for effective budget planning.
- Foundationally strong, creating a resilient security posture to counter evolving cyber threats.
