---
title: Enhancing Security & Incident Response with Palo Alto Cortex MDR & Unit 42
description: See how Arctiq enhanced a law firm's security using Palo Alto Cortex XDR & Unit 42 MDR/IR, replacing legacy tools & improving response.
---

[Arctiq Customer Stories ](https://arctiq.com/customer-stories)

# [Enhancing Security & Incident Response with Palo Alto Cortex MDR & Unit 42](https://arctiq.com/customer-stories/enhancing-security-incident-response-with-palo-alto-cortex-mdr-unit-42)

 Written by [Arctiq](https://arctiq.com/customer-stories/author/arctiq) | May 6, 2025 9:01:36 PM

A global law firm required a reliable, high-performance endpoint security solution with advanced Managed Detection and Response (MDR) capabilities and a robust Incident Response (IR) strategy. Dissatisfied with their previous provider and inadequate support, the firm sought a trusted partner capable of delivering technical excellence, seamless implementation, and predictable costs. Arctiq was selected to architect and deliver a comprehensive solution, leveraging its strategic partnership with Palo Alto Networks to meet the client's complex security transformation goals.

****

### **The Challenge: **

The client needed to replace their existing solution and bolster their defenses, facing several critical requirements:

- Replace an underperforming hosted endpoint security solution with a superior alternative.
- Implement enhanced Managed Detection and Response (MDR) for proactive threat management.
- Establish a formal Incident Response (IR) retainer for rapid expert support during security events.
- Gain advanced threat visibility, detection, response, and forensics capabilities across all endpoints.
- Ensure 24/7/365 monitoring and response by security experts.
- Partner with a provider demonstrating technical excellence and ensuring a smooth transition.
- Achieve cost predictability and financial flexibility for a long-term security investment.

### The Solution:

Arctiq designed and delivered a comprehensive, managed security solution centered around the Palo Alto Networks platform, addressing the client's immediate needs and long-term strategy.

Key Elements of the Solution:

Advanced Endpoint Security & Visibility (Palo Alto Cortex XDR):

- Deployed Palo Alto Cortex XDR Pro, including Host Insights and Annual Forensics add-ons.
- Provided deep visibility, AI-driven detection, and rapid response capabilities across the firm's entire endpoint estate.
- Leveraged Palo Alto Networks QuickStart Professional Services, facilitated by Arctiq, to accelerate deployment and empower the client's internal team alongside the managed services.

Managed Detection & Response (Palo Alto Unit 42 MDR):

- Implemented Palo Alto Unit 42 MDR services for continuous 24/7/365 expert monitoring, analysis, and response to threats detected by Cortex XDR.
- Ensured threats were rapidly identified and contained by seasoned security professionals.

Incident Response Readiness (Palo Alto Unit 42 IR):

- Established a Palo Alto Unit 42 Incident Response Retainer.
- Provided the firm with guaranteed access to elite incident responders for proactive readiness and immediate support during critical security incidents.

Strategic Partnership & Financial Flexibility:

- Arctiq utilized its deep expertise and trusted partnership with Palo Alto Networks to architect the optimal solution, ensuring value and fit.
- Structured the engagement using Palo Alto Financial Services (PAN FS) to provide the client with predictable costs and financial flexibility over the contract term.
- Managed the procurement process, simplifying acquisition for the client.

### Outcomes:

The global law firm now benefits from a state-of-the-art, fully managed security ecosystem that is:

- Powered by an AI-driven platform replacing their inadequate legacy solution.
- Delivering enhanced threat detection, accelerated response, and comprehensive endpoint visibility.
- Supported by 24/7/365 expert monitoring and management through Unit 42 MDR.
- Prepared for crises with guaranteed access to expert incident response via the Unit 42 IR Retainer.
- Financially predictable, allowing for effective budget planning.
- Foundationally strong, creating a resilient security posture to counter evolving cyber threats.

 

[View full post](https://arctiq.com/customer-stories/enhancing-security-incident-response-with-palo-alto-cortex-mdr-unit-42)

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